Why have I not yet received my AirMiles rewards?

AirMiles are rewarded quarterly. To receive 25 Loyalty Awards, a parker must be signed to a monthly contract for the entire quarter.
For example, the second quarter runs from April 1st to June 30th. If you signed up on March 1st, and cancelled for June 30th, you would receive the 25 Loyalty Awards because you were a parker for the entire quarter. However, if you signed up on May 1st, you would NOT receive awards for this quarter regardless of your cancellation date.