Why have I not yet received my AirMiles rewards?

AirMiles are rewarded quarterly. To receive 25 Loyalty Awards, a parker must be signed to a monthly contract for the entire quarter.
For example, the second quarter runs from April 1st to June 30th. If you signed up on March 1st, and cancelled for June 30th, you would receive the 25 Loyalty Awards because you were a parker for the entire quarter. However, if you signed up on May 1st, you would NOT receive awards for this quarter regardless of your cancellation date.

I have lost / found something at the parkade. Who do I call?

Contact the attendant on duty by pressing any on-site “help” button or calling (902) 222-8851, or visit the MetroPark Security Office located on level P1.

How do I get a receipt for my payment ?

If you would like a receipt for your monthly parking payments, please identify that you would like a receipt on the appropriate space of your contract. If you are missing a receipt, please email parking@metropark.ca to request a new one.

How do I get on-site assistance?

Press the help button (on the entrance/exit gates) or call (902) 222-8851.

Where are the entrances / exits located?

Entrances & exits are located at 1557 Granville Street and 1554 Hollis Street for both hourly and monthly parkers.

What is the clearance?

The clearance is 6’ – 10”.

Am I able to park overnight?

Yes, you are welcome to park overnight on any day of the week.

Do you offer yearly contracts?

At this time, we only offer month-to-month contracts.

Can I store my car in the parkade for an extended period of time?

No, long term parking is prohibited. Vehicles remaining for more than 2-3 days, without permission from the Parkade Manager, will first receive a warning, then risk being towed at the owner’s expense.

I have two vehicles listed on my contract. Can I purchase a second access card to leave in the second vehicle?

No, we can only issue one card per contract.

Can I use my access card to let my friend in the parkade?

No. Access cards are non-transferrable, as per the Monthly Parking Agreement. Monthly parking cards have Anti-Passback (APB) to prevent card sharing: for every entrance there must be an exit, and vice versa.

My access card is not working at the gate. What do I do?

Please press the “help” button or contact onsite assistance at (902) 222-8851. A staff member will be able to find out why the access card is not working and provide a solution.

I can’t find my access card. What do I do?

If you have simply forgotten your access card at home, please take an hourly ticket to enter the parkade, then press the “help” button or call onsite assistance at (902) 222-8851 when you exit. A staff member will confirm you are an authorized monthly parker, then lift the gate so that you can exit the parkade for the day.
If your card is missing and you need to be issued a new access card, please contact our office by email at parking@metropark.ca or by telephone at (902) 429-3743 and let us know. We will prepare a replacement card, which costs $15 + HST. We will also ask for written confirmation that we can have this fee added to your next pre-authorized monthly payment. After we receive confirmation, you can pick up the replacement card at our office, located at 1226 Hollis Street.

How do I enter and exit the parkade?

There is a black box on each entrance and exit gate. To open the gate, tap or wave your access card in front of the box.

 

Are spaces assigned?

No, they are not. Please feel free to park in any open and available, non-reserved space in the parkade.

Do you offer a discount?

No, monthly parking rates are the same for each and every monthly parker.

What are the available methods of payment?

Payments are made by monthly pre-authorized debit transactions. We are unable to accept credit card payments at this time.

What is the cost of monthly parking?

The parking rate is $200.00, with taxes included. For new parkers, there is a one-time fee of $5.75 for the access card (taxes included). This fee is included your first payment.

As a monthly, am I guaranteed a parking space?

Parking is on a first-come basis for hourly and monthly parkers; however, the parkade staff monitors the spaces during the day and when there are fewer than ten available spaces, the entrance is blocked to only allow monthly parkers to enter.

What is your cancellation policy?

  • To cancel a monthly parking contract, we require written confirmation, which is generally sent to us via email. We will then send a return email to confirm the cancellation date.
  • We require one calendar month to process a cancellation. For example, a notice of cancellation given on September 15th will result in a parking contract ending on October 31st.

  • We ask that parkers return their access card after their contract expires.

Is there a wait list?

Wait times depend on the number of cancellations we receive during a given month.  Although we do have a waiting list, the estimated wait time is short.  Please contact our administrator for additional information”.

How do I sign up for monthly parking?

  • Contact our office via email at parking@metropark.ca or telephone at (902) 429-3743. If a space is available, we will send you the contract and pre-authorized payment form, together with instructions for the completion of these forms.
  • After the forms have been returned to our office, we will prepare an access card and advise you when it is ready for pick-up.
  • If the pre-authorized debit processing deadline has already passed, an exact cash or cheque payment will also need to be dropped off when picking up the access card.
  • If there are no available spaces, we will give you the option to add your name to our waiting list.

Why have I not yet received my AirMiles rewards?

AirMiles are rewarded quarterly.
To receive 25 Loyalty Awards, a parker must be signed to a monthly contract for the entire quarter. For example, the second quarter runs from April 1st to June 30th. If you signed up March 25th, and cancelled for June 30th, you would receive the 25 Loyalty Awards because you were a parker for the entire quarter. However, if you signed up on April 10th, you would NOT receive awards for this quarter regardless of your cancellation date.
The 100 mile New Parker Bonus is awarded as long as a parker is on a monthly contract for 3 months. However, the quarter that these are awarded depends on the sign up date. For example, if you signed up on February 10th, you would NOT have reached the 3 month mark by the end of the first quarter and would be awarded at the end of the second quarter. Even if you cancelled your parking contract for May 31st, you WOULD still receive the bonus at the end of the second quarter because you were on contract for three months.
The 100 mile Referral Bonus is awarded as long as the referred parker remains on a monthly contract for 3 months. Like in the example above, the date that these are awarded depends on the sign up date.

I have lost / found something at the parkade. Who do I call?

Contact our Maintenance Manager, Andrew Cornish, at 709-725-4264 to find out if your lost item has been turned in.

How do I get a receipt for my payment?

If you would like a receipt for your monthly parking payments, please identify that you would like a receipt on the appropriate space of your contract. If you are missing a receipt, please email parking@metropark.ca to request a new one.

How do I get on site assistance?

For assistance, please press the “Help” button, which is located on the exit and entrance gates. If you are not able to reach anyone through this method, please call the security office at (709) 689-6333.

Where are the entrances / exits located?

The entrance and exit is located at 330 Duckworth Street.

What is the clearance?

The clearance is 6’ – 8”.

Am I able to park overnight?

Yes, you are welcome to park overnight on any day of the week.

Do you offer yearly contracts?

At this time, we only offer month-to-month contracts.

Can I store my car in the parkade for an extended period of time?

If you would like to store your vehicle for an extended period of time, please contact our office at (902) 429-3743. We will forward you the phone number for the Property Manager who will advise on a case-by-case basis.

I have two vehicles listed on my contract. Can I purchase a second access card to leave in the second vehicle?

No, we can only issue one access pass per contract.

Can I use my access card to let my friend in the parkade?

No. Monthly parking cards have Anti-Passback (APB) to prevent card sharing: for every entrance there must be an exit, and vice versa. Access cards are non-transferrable as per the Monthly Parking Agreement.

My access card is not working at the gate. What do I do?

Please press the “Help” button, which is located on the exit and entrance gates. If you are not able to reach anyone through this method, please call the security office at (709) 689-6333.

I can’t find my access card. What do I do?

If you have simply forgotten your access card at home, please press the “help”
button at the gate and wait for a response.
If your access card is missing and you need to be issued a new one, please contact
our office by email at parking@metropark.ca or by telephone at 1-844- 709-PARK
(7279). We will prepare a replacement card, which costs $20 + HST. We will also

ask for written confirmation that we have this fee added to your next pre-
authorized monthly payment. After we receive confirmation, we will forward you
the telephone number for our property manager, who can provide you with a new
access card.

What is the cost of monthly parking?

The parking rate is $218.50, (taxes included). For new parkers, there is a one-time
fee for the access card at $11.50 (taxes included). This fee is included your first
payment.

What is your cancellation policy?

To cancel a monthly parking contract, we require written confirmation, which is
generally sent via email. We will then send a return email to confirm the
cancellation date.
We require one calendar month to process a cancellation. For example, a notice of
cancellation given on September 12 th will result in a parking contract ending on
October 31 st .
We ask that parkers return their access card after their contract expires.

How do I sign up for monthly parking?

Contact our office via email at parking@metropark.ca or telephone at 1-844- 709-
PARK (7279). If a space is available, we will send you the contract and pre-
authorized payment form, together with instructions for the completion of these
forms.
After the signed contract, a void cheque, and copy of your driver’s licence is
returned to us, we will send you contact information for our Property Manager in St.
John’s, who can provide you with an access card.
If a payment for monthly parking has been prorated to accommodate a parker
starting in the middle of the month, an exact cash or cheque payment will also need
to be given to the Property Manager.