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How do I get a receipt for my payment ?

If you would like a receipt for your monthly parking payments, please identify that you would like a receipt on the appropriate space of your contract. If you are missing a receipt, please email parking@metropark.ca to request a new one.

Can I use my access card to let my friend in the parkade?

No. Access cards are non-transferrable, as per the Monthly Parking Agreement. Monthly parking cards have Anti-Passback (APB) to prevent card sharing: for every entrance there must be an exit, and vice versa.

I can’t find my access card. What do I do?

If you have simply forgotten your access card at home, please take an hourly ticket to enter the parkade, then press the “help” button or call onsite assistance at (902) 222-8851 when you exit. A staff member will confirm you are an authorized monthly parker, then lift the gate so that you can exit the […]

How do I enter and exit the parkade?

There is a black box on each entrance and exit gate. To open the gate, tap or wave your access card in front of the box.  

Are spaces assigned?

No, they are not. Please feel free to park in any open and available, non-reserved space in the parkade.

What is the cost of monthly parking?

The parking rate is $233.20 (taxes included). For new parkers, there is a one-time fee of $5.70 for the access card (taxes included). This fee is included in your first payment.

As a monthly, am I guaranteed a parking space?

Parking is on a first-come basis for hourly and monthly parkers; however, the parkade staff monitors the spaces during the day and when there are fewer than ten available spaces, the entrance is blocked to only allow monthly parkers to enter.

What is your cancellation policy?

To cancel a monthly parking contract, we require written confirmation, which is generally sent to us via email. We will then send a return email to confirm the cancellation date. We require one calendar month to process a cancellation. For example, a notice of cancellation given on September 15th will result in a parking contract […]

Is there a wait list?

Wait times depend on the number of cancellations we receive during a given month.  Although we do have a waiting list, the estimated wait time is short.  Please contact our administrator for additional information”.

How do I sign up for monthly parking?

Contact our office via email at parking@metropark.ca or telephone at (902) 429-3743. If a space is available, we will send you the contract and pre-authorized payment form, together with instructions for the completion of these forms. After the forms have been returned to our office, we will prepare an access card and advise you when […]

How do I get a receipt for my payment?

If you would like a receipt for your monthly parking payments, please identify that you would like a receipt on the appropriate space of your contract. If you are missing a receipt, please email parking@metropark.ca to request a new one.

How do I get on site assistance?

For assistance, please press the “Help” button, which is located on the exit and entrance gates. If you are not able to reach anyone through this method, please call the security office at (709) 689-6333.

I can’t find my access card. What do I do?

If you have simply forgotten your access card at home, please press the “help” button at the gate and wait for a response. If your access card is missing and you need to be issued a new one, please contact our office by email at parking@metropark.ca or by telephone at 1-844- 709-PARK (7279). We will […]

What is the cost of monthly parking?

The parking rate is $218.50, (taxes included). For new parkers, there is a one-time fee for the access card at $11.50 (taxes included). This fee is included your first payment.

What is your cancellation policy?

To cancel a monthly parking contract, we require written confirmation, which is generally sent via email. We will then send a return email to confirm the cancellation date. We require one calendar month to process a cancellation. For example, a notice of cancellation given on September 12 th will result in a parking contract ending […]

How do I sign up for monthly parking?

Contact our office via email at parking@metropark.ca or telephone at 1-844- 709- PARK (7279). If a space is available, we will send you the contract and pre- authorized payment form, together with instructions for the completion of these forms. After the signed contract, a void cheque, and copy of your driver’s licence is returned to […]

Where can I park ?

Hourly parkers may park in any unoccupied stall (except those marked “Reserved”) on all 7 floors, including the Roof level. Accessible parking is available on each level, next to the elevators.

How does hourly parking work ?

OPTION 1:  PAY AT A PAYSTATION –    At the entrance, press for a ticket – Proceed to park in any available, unreserved space on levels 1 to 7 – Keep the ticket with you when you leave the Parkade – Before returning to your vehicle you must pay for your parking at a paystation, […]

How much is hourly parking ?

– Rates vary depending on the day of the week and time of day you arrive and exit.  See our “Rates” section for details. – Daytime (6am-6pm) and evening (6pm-6am) maximum rates are for continuous stay during the time period listed – you will be charged each time you leave the parkade. – If you […]

How / Where do I pay ?

You have two options: – Before returning to your vehicle, pay by cash or credit at the paystations located on Level P1-East (next to the Hollis Street entrance) or P3-West (next to the Granville Street entrance) – Proceed directly to your vehicle and pay via credit card at the exit gate

How do I get a receipt for my payment ?

– At the paystations, you must press the receipt button before your transaction completes. Your receipt will be dispensed into the change return below (as indicated). – At the exit gate, your receipt will be printed automatically after inserting your credit card. – Please note – our system does not store hourly transactions after completion, […]

Can I leave the parkade and return ?

Yes, you can, however… The daytime and evening maximum rates are for continuous stay during the time period listed – you will be charged each time you leave the parkade, and will have to take a new hourly ticket (or enter your credit card again) when you return.

Can I get my parking validated ?

The downtown area does not offer a validation program for the full amount of your ticket, however, we do have a Discount Coupon Program where participating businesses will provide a rebate coupon for a discount on your parking fees (*one coupon per hourly ticket).

How do I use my discount coupon ?

At the paystation, insert your discount coupon to the ticket slot after your hourly ticket, before paying.  The discount will be applied to your total amount owing.

The exit gate won’t read my ticket . What do I do ?

– The information on hourly tickets is stored on a magnetic strip, which can be demagnetized if stored in close proximity to a cell phone. – Press the “help” button on the exit gate for assistance – Please note – you may be required to show your receipt as proof of purchase

Do you offer a weekly rate ?

We do not offer a weekly rate at this time; however, you might save on parking fees by purchasing a monthly parking pass. Contact our Parking Administrator for details on the application process.

I own a business near Metropark. Do you have any offers for my customers ?

DOWNTOWN BUSINESS OWNERS:  We will give you coupons you can offer to your visitors to use for a discount on their parking. The tickets are at no cost to you.  Once your tickets have been delivered, you just need to spread the word!  At your request, we can provide the MetroPark logo to include in […]

How does hourly parking work ?

OPTION 1: PAY AT A PAYSTATION – At the entrance, press for a ticket – Proceed to park in any available space on levels 1 to 3 – Keep the ticket with you when you leave the Parkade – Before returning to your vehicle, you must pay for your parking at a paystation located at […]

How much is hourly parking ?

– Rates vary depending on the day of the week and time of day you arrive and exit. See our “Rates” section for details. – Daytime (6am-6pm) and evening (6pm-6am) maximum rates are for continuous stay during the time period listed – you will be charged each time you leave the parkade. – If you […]

How / Where do I pay ?

You have two options: – Before returning to your vehicle, pay by cash or credit at the paystations located on Level E (accessible via Duckworth Street or the elevators). – Proceed directly to your vehicle and pay via credit card at the exit gate.

What are the methods of payment?

Payments are made my monthly pre-authorized debit transactions. We are unable to accept credit card payments at this time.

Can I leave the parkade and return ?

Yes, you can, however… The daytime and evening maximum rates are for continuous stay during the time period listed – you will be charged each time you leave the parkade, and will have to take a new hourly ticket (or enter your credit card again) when you return.

Can I get my parking validated ?

The downtown area does not offer a validation program for the full amount of your ticket, however, we do have a Discount Coupon Program where participating businesses will provide a rebate coupon for a discount on your parking fees (*one coupon per hourly ticket).

How do I use my discount coupon ?

At the paystation, insert your discount coupon to the ticket slot before your hourly ticket and before paying. The discount will be applied to your total amount owing.

Do you offer a weekly rate ?

We do not offer a weekly rate at this time; however, you might save on parking fees by purchasing a monthly parking pass. Contact our Parking Administrator for details on the application process.

I am on jury duty … can I park for free ?

MetroPark does not offer parking discounts for jurors as we are not affiliated with the Supreme Court of NL or High Sherriff’s Office. We recommend that you contact the Sherriff’s Office if you need assistance with parking fees or tickets while on jury duty.